This policy explains what information Apex Autosports LLC ("Apex Autosports," "we," "us") collects when you use our website, call us, text us or bring your vehicle to our shop in Huntsville, Alabama, and how we use it.
Information we collect
- Contact details you give us, such as your name, mobile phone number, email address and ZIP code.
- Vehicle details, such as year, make, model, VIN, mileage and the work you are asking about.
- Service records, such as estimates, repair orders, inspection photos, invoices and signed authorizations.
- Call and message records when you call or text the shop, including recordings or transcripts of calls handled by our phone assistant.
- Payment information is processed by our payment provider; we do not store full card numbers.
- Website data such as pages visited and form submissions, collected through cookies and analytics tools (HubSpot and Google).
How we use it
- To prepare estimates, schedule appointments and perform the work you request.
- To send you updates about your vehicle and service: estimate approvals, appointment reminders, repair status, pickup notices and invoices.
- To take payments and keep business and tax records.
- To answer your questions and improve our service and website.
Text messages (SMS)
If you give us your mobile number on our website, by phone or at the shop and agree to receive texts, Apex Autosports will send you text messages about your vehicle and service, such as estimates, appointment confirmations and reminders, repair updates, pickup notices and invoices. Message frequency varies. Message and data rates may apply.
Reply STOP to any message to opt out at any time; you will receive one confirmation and no further texts. Reply HELP for help, or call us at 256-975-0012. Consent to receive texts is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages.
We do not sell, rent or share your mobile number or text-messaging consent with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
When we share information
We share information only as needed to run the shop: with service providers that host our systems, send our texts and emails, answer our phones, or process payments; with parts suppliers when ordering parts for your vehicle; and when required by law. These providers may use your information only to provide services to us.
How long we keep it
We keep service and payment records as long as needed for warranty, legal and tax purposes, and other information for as long as it is useful to serve you.
Your choices
You can ask us to see, correct or delete your contact information, or to stop texts or emails, by contacting us below. You can also unsubscribe from emails using the link in any email.
Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy. The date at the top shows when it last changed.
Contact us
Apex Autosports LLC
2506 5th Street SW, Unit B, Huntsville, AL 35805
Phone: 256-975-0012
Email: support@teamapexauto.com